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8035 Norwalk Road, (Route 18), in Litchfield

About Doug Kleinhenz, the owner of Quality Automotive

For most of his career, Doug was a highly educated Honda technician who has been honored to be among the nation’s top 10 percent in Honda’s “Fix it Right the First Time” program. But Doug is also smart enough to surround himself with people he can trust, including a Chrysler Master Tech, a GM Master Tech and an ASE-certified Technician.


“We can handle pretty much anything,” says Doug, who spent more than 20 years at dealerships servicing Hondas, Toyotas and Mazdas.

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Cars, Trucks and RVs

"We can handle pretty much anything" says our owner Doug Kleinhenz, an award winning mechanic for over 25 years.

Your Full Service Mechanics

 We service vehicles from simple oil changes to engine changes, brakes, anything you need!

NAPA Auto Care Center

Napa parts are under warranty. “If you break down anywhere in the country, you’ll be towed and the repair will be done free,”

Locally Owned and Operated in Litchfield, OH

Quality Automotive, located at 8035 Norwalk Road, (Route 18), in Litchfield, is open Monday - Friday,  from 8:00 am to 5:00 pm

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Your Trusted Auto Mechanic For Life

  • Save as much as $426 per year when you join The Insider's Car Care Club
  • Ask about our Premium Oil Change services, the best value in Medina County!!
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Fixed Right First Time

Our Owner, Doug Kleinhenz, brings over 30 years of Honda Training and exeperience on all Honda Vehicles. He has been honored among the nations top 10 percent in Honda's "Fix it Right the First Time Program".

Save 50% Off Dealer Costs

Don't pay top dollar at a dealership; our customers routinely save up to 50% over dealer prices. We offer friendly service, ASE certified mechanics and at a great price!

Peace of Mind Warranty

BEST WARRANTY ANYWHERE - 2 years or 24,000 miles warranty on parts and labor! “If you break down anywhere in the country, you’ll be towed and the repair will be done for free.

Monthly  Specials!

ASE Certified

About Us

Philosophy for success:

One of the characteristics of happy, successful people is their own realization that they cannot do everything alone. Instead, they surround themselves with people they can trust.

“The secret to happiness is a good accountant, plumber, fish monger and mechanic. Find them, trust them and stick with them.

If your list isn’t complete because you’re still searching for the right mechanic, you might want to try Doug Kleinhenz, the owner of Quality Automotive, in Litchfield. It may take 15 minutes or so to drive out to his new 8-bay, high-tech facility, but he’s worth it.

Three traits cause Doug to stand out as a mechanic you want on your list. He’s smart, brutally honest and super meticulous. He combines these traits to keep you safe and save you money.

How we are different:

Three traits cause owner Doug Kleinhenz to stand out as a mechanic you want on your list. He s smart, brutally honest and super meticulous. He combines these traits to keep you safe and save you money. Here's just one example:

“Some auto centers push you to replace your brakes before you really need to because they need to meet a monthly sales quota,” Doug says. We're not like that. You paid for every millimeter of those brake pads and you should use what you paid for. That said, when you really need to replace them, we will let you know.”

”Doug is so focused on balancing the safety/ saving money equation that he notes each customer’s brake pad width whenever they come in. That way he can track your driving patterns and get a sense for how long your brakes will last. So when you ask, “How much longer can I go on these brakes? He can give you a pretty accurate estimate.

Doug's Best Advice - It Might Surprise You!

“Read your owner’s manual and perform the suggested maintenance,” Doug says. “In spite of what your nephew tells you, suggested maintenance is not a conspiracy between the factory and the repair industry. The factory does countless tests to determine the failure time of various parts, and then they use averages to determine suggested maintenance schedules.

If you do proper maintenance, your car will last longer, perform better and save you money in the long run.”

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