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8035 Norwalk Road, (Route 18), in Litchfield
About Doug Kleinhenz, the owner of Quality Automotive
For most of his career, Doug was a highly educated Honda technician who has been honored to be among the nation’s top 10 percent in Honda’s “Fix it Right the First Time” program. But Doug is also smart enough to surround himself with people he can trust, including a Chrysler Master Tech, a GM Master Tech and an ASE-certified Technician.
“We can handle pretty much anything,” says Doug, who spent more than 20 years at dealerships servicing Hondas, Toyotas and Mazdas.
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Philosophy for success:
One of the characteristics of happy, successful people is their own realization that they cannot do everything alone. Instead, they surround themselves with people they can trust.
“The secret to happiness is a good accountant, plumber, fish monger and mechanic. Find them, trust them and stick with them.
If your list isn’t complete because you’re still searching for the right mechanic, you might want to try Doug Kleinhenz, the owner of Quality Automotive, in Litchfield. It may take 15 minutes or so to drive out to his new 8-bay, high-tech facility, but he’s worth it.
Three traits cause Doug to stand out as a mechanic you want on your list. He’s smart, brutally honest and super meticulous. He combines these traits to keep you safe and save you money.
How we are different:
Three traits cause owner Doug Kleinhenz to stand out as a mechanic you want on your list. He s smart, brutally honest and super meticulous. He combines these traits to keep you safe and save you money. Here's just one example:
“Some auto centers push you to replace your brakes before you really need to because they need to meet a monthly sales quota,” Doug says. We're not like that. You paid for every millimeter of those brake pads and you should use what you paid for. That said, when you really need to replace them, we will let you know.”
”Doug is so focused on balancing the safety/ saving money equation that he notes each customer’s brake pad width whenever they come in. That way he can track your driving patterns and get a sense for how long your brakes will last. So when you ask, “How much longer can I go on these brakes? He can give you a pretty accurate estimate.
Doug's Best Advice - It Might Surprise You!
“Read your owner’s manual and perform the suggested maintenance,” Doug says. “In spite of what your nephew tells you, suggested maintenance is not a conspiracy between the factory and the repair industry. The factory does countless tests to determine the failure time of various parts, and then they use averages to determine suggested maintenance schedules.
If you do proper maintenance, your car will last longer, perform better and save you money in the long run.”